TRACKING:

Q. How to track my order?
A. Nursery freighters aren't quite as technological as general freighters and unfortunately do not have live tracking options. Click here to login and view your order history.

EXCHANGES:

Q. The order was damaged in transit, is it possible to exchange for a new plant?
A. No stress, you have 5 days to exchange your order, please click here to read our exchange policy.

RETURNS:

Q. Are returns accepted?
A. No. We cannot accept returns on any live plants. Please click here to read our exchange policy.

SHIPPING:

Q. Can you ship outside Sydney and Brisbane?
A. Yes, we can ship Australia-wide. Please contact us directly to discuss. Click here to go to our contact us page.

Q. What is the delivery time?
A. Your order will be shipped within 5 business days.

I DON'T HAVE A PAYPAL ACCOUNT:

Q. I have a credit/debit card but I do not have PayPal account. What can I do?
A. PayPal now offers payments without having a PayPal account. We also accept bank transfers via phone. Please click here to go to our contact us page.

OUT OF STOCK:

Q. My preferred pot size is missing, how can I be notified when restocked?
A. Please subscribe to our Newsletter to be notified of new stock updates and special offers. Click here to sign-up.

WHOLESALE:

Q. I am interested in wholesale prices, is this possible?
A. Yes, please give us a call to discuss. Please click here to go to our contact us page.

OTHER QUESTIONS?:

If you have any enquiries, please contact our support team. Click here to visit the contact us page. 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0429 823 201
Hours: Monday to Friday from 9:30am – 4:00pm