We take great pride in our reputation for quality, and we will provide you with a refund only where:

1.    The items are faulty (unless caused by you)
2.    Have been wrongly described
3.    Are different to the goods that you ordered

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 0429 823 201 within five (5) working days of receiving your order. Refund requests made outside this time may not be considered.
In your email please provide the following:

• Your invoice/ receipt number
• Your name
• Your contact details
• The item(s) you would like a refund for
• The reason you are requesting a refund
• Photos of the plant(s) in the original packaging

Magnolia King will confirm via email whether your item(s) are eligible for a full refund.

If you paid via Credit Card, PayPal or direct deposit, your refund will be credited into the same account your payment came from. We will process your refund within 10 business days of receiving your email. Please remember, your financial institution can take an extra few days to get the refund back into your account.