TRACKING:

Q. How to track my order?
A. A tracking number will be sent by email. You can also find tracking information in your account order history. Click here to login and view your order history.

EXCHANGES:

Q. The order was damaged in transit, is it possible to exchange for a new plant?
A. No stress, you have 5 days to exchange your order, please click here to read our exchange policy.

RETURNS:

Q. Are returns accepted?
A. No. We cannot accept returns on any live plants. Please click here to read our exchange policy.

SHIPPING:

Q. Can you ship outside Sydney and Brisbane?
A. Yes, we can ship Australia-wide. Please contact us directly to discuss. Click here to go to our contact us page.

Q. What is the delivery time?
A. Your order will be shipped within 5 business days.

I DON'T HAVE A PAYPAL ACCOUNT:

Q. I have a credit/debit card but I do not have PayPal account. What can I do?
A. PayPal now offers payments without having a PayPal account. We also accept bank transfers via phone. Please click here to go to our contact us page.

OUT OF STOCK:

Q. My preferred pot size is missing, how can I be notified when restocked?
A. Please subscribe to our Newsletter to be notified of new stock updates and special offers. Click here to sign-up.

WHOLESALE:

Q. I am interested in wholesale prices, is this possible?
A. Yes, please give us a call to discuss. Please click here to go to our contact us page.

OTHER QUESTIONS?:

If you have any enquiries, please contact our support team. Click here to visit the contact us page. 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0414 921 535
Hours: Monday to Friday from 9:30am – 4:00pm